We aim to ensure that every client has the best opportunity to have a relaxing and highly professional service in a friendly and courteous atmosphere. To achieve this, we would ask all our clientele to keep in mind the following etiquette tips and terms and conditions of the salon.

BOOKINGS AND CANCELLATIONS

A 50% booking fee may be requested to secure your appointment.

To cancel an appointment 24 hours’ notice must be given otherwise a 50% cancellation fee will be charged. Failure to attend an appointment will result in the full cost of the treatment(s) booked remaining payable.

Booking fees are refundable where an appointment cancellation takes place more than 48 hours prior to the appointment time.

All our treatment timings include consultation and treatment time.

ARRIVAL
For you first appointment please arrive at least 10 minutes  early for your first treatment in order to carry out the necessary paperwork.

Please arrive and a few minutes early for any subsequent appointments. If you arrive late time will be deducted from your appointment and the full treatment price will apply.

CLIENT CONSULTATION

We are legally bound to carry out consultations for each client and treatment. This consultation will also help us ensure that the treatment and products used are suitable.

We are committed to safeguarding the privacy of our customers. Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence and are never passed or shared with any other parties and we are fully compliant with the General Data Protection Regulation (GDPR) legislation, please see our privacy statement for further details.

Professional Holistic and Complementary therapies are not meant to replace medical treatments or regular check up’s with your GP.

PATCH TESTING
For your own safety we are legally bound to carry out patch tests 48 hours for the following treatments: eyelash / brow tinting, henna brows, eyelash extensions, lash lift, brow lamination and laser hair removal.

We will not carry out a treatment without the patch test being carried out at our salon.

If you do not attend a patch test appointment and you have already booked your treatment that appointment will be cancelled by the salon, and payment may still be required in line with the salon’s terms and conditions.

CLIENT COMFORT

Don’t worry if you’re feeling nervous and not sure what to expect. Our therapists are always happy to help and here to make your experience enjoyable. If you have any questions, please just ask.

During treatments, therapists are well trained in the art of draping to respect modesty at all times. Clients are requested to wear suitable attire at all times during treatments, disposable pants and boxer shorts can be provided for you on request.

We strive to provide the highest standard of treatments. Please let your therapist know if there is any way that they can improve your treatment or comfort, for example, deeper or lighter massages pressure, an extra towel, different music or lighting, so your therapist can make any necessary changes.

Please drink plenty of water as this assists all beauty and holistic treatments. Local Glastonbury water is available in the reception area.

CLIENT CONDUCT
The Violet Butterfly is a place of respect for its clients, visitors and therapists.

We ask you to treat your therapists courteously and with respect always.

We will not tolerate any form of harassment, abuse, aggressive or unacceptable behaviour, and we will take any appropriate action in such an event.

Our therapist’s reserve the right to stop a treatment at any time if the client’s behaviour is considered inappropriate.

GIFT VOUCHERS

Gift vouchers expire 6 months after date of purchase and are non-refundable or transferable and have no cash value.

The Gift voucher must be presented at the time of treatment. If you forget your gift voucher you will be required to make alternative payment and use the gift voucher on a future treatment.

We are not responsible for out of date, lost or stolen gift vouchers.

SERVICE LEVEL COMMITMENT

We aim to ensure that you will experience an unparalleled level of service and we are so confident of this, that in the unlikely event you are unhappy about any aspect of treatment received, we will work with you to resolve the complaint to your satisfaction.

Any problems must be reported and seen at the salon by a senior member of staff within 48 hours of the initial treatment so that we can talk to you in person and to see the condition of the complaint ourselves. We will not make commitments simply over the phone, email or facebook message.

We will re-do or provide an alternative treatment (within 1 week of initial treatment) of equal value completely free of charge. The original service will not be refunded. The Violet Butterfly will not give cash, cheque or credit card refunds for any reason for any services.

CHILDREN AT THE SALON

For insurance, health and safety purposes we are only able to carry out certain treatments on under 18s please contact us for further information. Anyone aged under 18 will require parental / guardian permission and  a parent / guardian must also be in attendance throughout the treatment.

Please note, that for the insurance, health and safety reasons, and for the comfort and relaxation experience of all our clients, we’d politely like to remind you that we are a child free salon and do not offer child care facilities whilst you are having a treatment, this also ensures we create a peaceful area that is restful for all, especially parents and guardians so that they get their time to relax.

MOBILE TELEPHONES
We strive to create a calming, tranquil ambiance, we kindly ask you to turn your mobile off or to silent whilst in the salon, not only to ensure your own relaxation but for others also.

CREDIT CARDS
For your convenience we accept most major credit and debit card payments for any treatment over £10.00.